Channel Operations Manager

  • TEKsystems, Inc
  • Posted: 28/12/2023
  • ジョブスナップショット

    Job ID:

    Job Summary

    Bilingual Business Analyst or Channel Operations Analyst

    Seeking for a proactive and hands-on hardware focused Channel/Sales Operations Analyst to work in the biggest social media company in the world!

    Minimum Qualifications:

    • Fluent in Japanese (Native level/JLPT N1)
    • 5+ years working directly with Retail, Carrier, or Enterprise Partners
    • Knowledge of commercial terms, SLAs, order, and inventory management
    • Retail experience required; Enterprise or Telco/Carrier experience preferred
    • Strong analytical skills, particularly in Excel (Intermediate to Expert level)
    • Ability to multitask and prioritize requests
    • Excellent verbal and written communication for various audiences (engineering, technical operations, vendors)
    • ​Experience with Oracle ERP, Excel, and Tableau
    • B.S. Degree in Business or related field
    • On-site position based in Tokyo


    • Enter purchase orders accurately and on time, fixing any processing issues.
    • Use CPFR methods for assigned Partner accounts.
    • Allocate products and create plans on time using relevant tools.
    • Keep Partners and internal teams informed about order status, ETAs, and tracking.
    • Keep an eye on inventory at distribution points, retailers, and internal centers.
    • Adjust supply based on sales data for better availability.
    • Supervise returns processing and check returned items with our partners.
    • Help solve issues with our third-party fulfillment partner's operations.
    • Organize meetings with Sales, Partners, and internal teams.
    • Coordinate with Finance for order approvals, deductions, returns, and deliveries.
    • Check and reconcile inventory in the system and physically if needed.
    • Work with the Channel Operations Analyst and team for account management.
    • Aid in onboarding and handle administrative tasks to maintain accurate information for business transactions.