L2 Helpdesk Support

• helpdesk support
• desksupport
• system engineer

One of the largest financial banks is looking for an L2 Desktop Support to join the team. This person can support the internal and traders with all the hardware and internal-use software.

Requirements:

1. 5-6 years of professional experience in L2 supporting, preferably those in the financial service industry.
2. Strong with Windows, server, troubleshooting, and configuration.
3. Strong in communication skills, who can support the traders.

• Strong troubleshooting capabilities are required to provide laptop and desktop hardware support, including warranty repair resolution, in a Windows environment.
• Strong ability to prioritize and track assignments will be required to ensure tasks are completed w/o the need for constant follow-up from supervisor.
• Strong interpersonal and communication skills (written and verbal) are a must to maintain our customer 1st focus, document processes and to communicate effectively within the team.
• Quality in deliverables needs to be a major focus for customer confidence and to reduce the need for rework by the support team.
• Ability to follow strict hardware inventory processes - applies to all stages of asset handling (receiving through deployment).Candidate must have experience troubleshooting multi-function printer and plotter issues in a networked environment.
• Experience installing and troubleshooting desktop applications.
• Must be able to operate with minimal supervision. For this reason the successful candidate must be able to prioritize tasks/ workloads to achieve expected results utilizing strong troubleshooting and self-initiative skills.
• Strong Communication skills that support the traders.