SAP Service Delivery Manager

  • TEKsystems, Inc
  • Posted: 18/04/2024
  • ジョブスナップショット

    位置:
    Tokyo
    雇用形態:
    契約
    Job ID:
    539551

    Job Summary

    We are looking for a Service Delivery Manager with around 5-7 years of experience in SAP deployment related projects and experience with S4/Hana for a global roll-out of S4/Hana at one of the biggest international companies located in Tokyo.

    Responsibilities:

    Seeking experienced Operations Manager familiar with S4Hana

    Proficient in managing customer relationships and vendor communications

    Strong background in adhering to SLAs, ticket management, and escalation/notification processes

    Skilled in ITSM following ITIL Framework and Methodologies, preferably with ITIL foundation certification

    Takes ownership of all open tickets, ensuring they progress from initiation to resolution while maintaining quality and adherence to SOPs

    Capable of monitoring, reporting, and managing service metrics and KPIs

    Prioritizes incidents based on their impact on operations/business

    Experienced in handling various issue levels, including P1, P2, and P3/P4, bridge calls, and impact communications

    Skills:

    SAP deployment experience 
    
    Communication skills (English only is okay if the other two skills are matched)
    
    5-7+ years of service management experience

    What`s in for you:

    Work with an international team
    
    Greenfield Project: The project is once in a lifetime - setting up SAP from zero
    
    
    Global SAP project
    
    
    Hybrid work
    
    If you are interested, please click 'apply'