SAP Service Delivery Manager

We are looking for a Service Delivery Manager with around 5-7 years of experience in SAP deployment related projects and experience with S4/Hana for a global roll-out of S4/Hana at one of the biggest international companies located in Tokyo.

Responsibilities:

Seeking experienced Operations Manager familiar with S4Hana

Proficient in managing customer relationships and vendor communications

Strong background in adhering to SLAs, ticket management, and escalation/notification processes

Skilled in ITSM following ITIL Framework and Methodologies, preferably with ITIL foundation certification

Takes ownership of all open tickets, ensuring they progress from initiation to resolution while maintaining quality and adherence to SOPs

Capable of monitoring, reporting, and managing service metrics and KPIs

Prioritizes incidents based on their impact on operations/business

Experienced in handling various issue levels, including P1, P2, and P3/P4, bridge calls, and impact communications

Skills:

SAP deployment experience 

Communication skills (English only is okay if the other two skills are matched)

5-7+ years of service management experience

What`s in for you:

Work with an international team

Greenfield Project: The project is once in a lifetime - setting up SAP from zero

Global SAP project

Hybrid work

If you are interested, please click 'apply'