Service Delivery Manager

  • TEKsystems, Inc
  • Posted: 28/02/2024
  • ジョブスナップショット

    Job ID:

    Job Summary

    • Service Delivery Manager
    • Delivery Management
    • Operations Management

    Service Delivery Manager (Bilingual language requirements)

    We are currently seeking a Service Delivery Managers to work with our Global clients, in the Automotive Industry and Technology Industry to support their global efforts.

    These individuals will play a crucial role in ensuring operational efficiency, overseeing vendor and stakeholder management, and leading teams to align projects with set goals.

    Daily Tasks:

    • Track & Report to customer on daily/weekly/monthly various key metrics
    • Drive and be incident commander for critical incidents reported and take part in the critical incidents. meetings with the customer.
    • Communications to customer and internal key stake holders on Support status.
    • Drive and deliver Problem management, continuous service improvements & Automation.
    • Manage team performance and provide regular feedback to team members and drive performance improvement plans as required.
    • Drive and delivery minor enhancements as agreed with customer.
    • Take part in internal status updates.
    • Drive transformational ideas and themes.
    • Interact with various internal groups for any escalation.

    Main requirements:

    • We look for someone with the following experiences.
    • Project / delivery management experience (large scale delivery project that involves 50+ people across multiple locations) – years of experience don’t matter at least 5+ years’ experience preferred (energetic, multitask, team-player who could roll their sleeves and get jobs done proactively.
    • People management, communicating well with team members, Apple teams as well as vendors.
    • Bilingual (Fluent in English/ and Biz level in Japanese/ Good understanding of Japanese culture, Japanese specific business processes / HR matters (Japanese labor law and etc).
    • Experience in providing solutions and consultation for improvements with ITIL framework.
    • Help with initiatives such as Innovation, Transformation, Automation that are Business driven.
    • Service Management and Delivery ownership for entire support.
    • Experience in presenting the KPIs and there.

    Good to have:

    • Solid knowledge/experience in SDLC, STLC, operating systems, application controls and IT operations.
    • Openness to learning from team members and accepting feedback. 

    What's in it for you?

    The ability to work with one of the most innovative organizations in world, with the opportunity to work on one their biggest global projects.

    If you're ready for a life changing career, please reach out! I'd be happy to discuss this opportunity further! I can be reached at