Responsibilities

• Customer service requests Call ticket handling
• Provide CSR response within the lead time in accordance with the SLA between the customer and Ericsson.
• Collect logs, investigate and analyze, explain to the customer, propose response measures, validate in a test environment, and prepare and submit CSR response measures.
• Request survey and escalate to the global support center in English using the tool.
• Input the final CSR response into a tool in English.
• Manage CSR progress and KPI improvement activities.

Requirements

• Communication skills in Japanese and English (reading and writing).
• At least 2-3 years experience in network support (switching, routers, cabling, troubleshooting, mobile network configuration)
• Linux support experience (configuration, operation, maintenance, understanding of Linux commands).

Value

• A large system, the state-of-the-art environment in a large foreign company
• Exposure to cloud technology
• Ability to work with multiple languages in a diverse environment
• Hybrid work